What term describes identifying client needs that cannot be met by the counselor or agency and assisting the client to use support systems and community resources?

What term describes identifying client needs that cannot be met by the counselor or agency and assisting the client to use support systems and community resources?

• A. Screening
• B. Referral
• C. Assessment
• D. Treatment planning

Answer: (B)

When a client has needs that the counselor or agency cannot meet, the appropriate action is to make a referral. This means guiding the client to external supports and community resources, and helping them access those services. It’s more than just naming resources; it involves identifying suitable options, obtaining consent, coordinating the connection, and following up to ensure the client actually engages with the outside services. This approach protects safety and continuity of care while empowering the client to utilize broader supports. Think of the other terms in contrast: screening is the initial check to see if services might be needed, assessment is a thorough gathering of information about the client, and treatment planning focuses on what the agency will provide. Referral specifically addresses needs that exceed the agency’s capabilities by linking the client to external help.

When a client has needs that the counselor or agency cannot meet, the appropriate action is to make a referral. This means guiding the client to external supports and community resources, and helping them access those services. It’s more than just naming resources; it involves identifying suitable options, obtaining consent, coordinating the connection, and following up to ensure the client actually engages with the outside services. This approach protects safety and continuity of care while empowering the client to utilize broader supports.

Think of the other terms in contrast: screening is the initial check to see if services might be needed, assessment is a thorough gathering of information about the client, and treatment planning focuses on what the agency will provide. Referral specifically addresses needs that exceed the agency’s capabilities by linking the client to external help.